Linkage & Retention Counsellor

RECEPTION / LINKAGE & RETENTION COUNSELLOR

Location: Lilongwe (Biwi Health Centre – Wellness Clinic)

Organization: AIDS Healthcare Foundation (AHF)

Deadline: 10 April 2026

About AHF

AIDS Healthcare Foundation (AHF) is a global leader in HIV/AIDS care, supporting over 2.9 million patients in 50 countries. In Malawi, AHF partners with the Ministry of Health to expand access to HIV, TB, and STI services.

Position: Reception / Linkage & Retention Counsellor

Reporting to: Comprehensive Nurse

Duty Station: Biwi Health Centre (Wellness Clinic), Lilongwe

Key Responsibilities

✔️ Welcome clients and manage front desk operations

✔️ Register clients in EMR systems & maintain accurate records

✔️ Guide clients to appropriate service points

✔️ Support linkage of HIV-positive clients to care

✔️ Track missed appointments & coordinate follow-ups

✔️ Manage partner notification processes

✔️ Maintain reception records, supplies & filing systems

✔️ Handle client inquiries & feedback

✔️ Contribute to improving service flow and client satisfaction

🎓 Qualifications & Skills

✅ Certificate/Diploma in Business Administration, Information Systems, or related field

✅ 2–3 years’ experience in reception/admin roles (health/NGO preferred)

✅ Strong communication & customer service skills

✅ Proficiency in MS Office & basic EMR/data entry

✅ Ability to work in a busy clinical environment

✅ High integrity, confidentiality & professionalism

📩 How to Apply

Send your CV & Cover Letter to:

📧 HR.Malawi@aidshealth.org

Important Notes:

• Only shortlisted candidates will be contacted