It Helpdesk Officer

💼 Job Vacancy Alert!  

Posted by Mvungi Job Master  

🔗 www.mvungi.com  

---

**CENTENARY BANK – IT HELPDESK OFFICER**  

**Location:** Malawi  

Centenary Bank is inviting applications from suitably qualified, experienced, self-motivated, and enthusiastic candidates for the position of IT HelpDesk Officer in the IT Department.  

---

**Job Purpose:**  

Reporting to the IT Manager, the IT HelpDesk Officer will serve as the first point of contact for IT-related incidents and service requests, ensuring timely restoration of IT services in line with the bank’s ICT service management standards.  

**Key Responsibilities:**  

- Support onboarding of new staff by setting up accounts, email, and access permissions  

- Log, categorize, assign, and track incidents and requests using the IT Service Management (ITSM) tool  

- Escalate unresolved incidents to second- or third-line support teams following defined SLAs  

- Perform user management in the bank’s different systems  

- Maintain accurate records of issues, resolutions, assets, and user feedback  

- Prepare periodic service performance reports and recommend improvements  

- Ensure adherence to IT security, change management, and audit procedures  

- Conduct basic user training and awareness on ICT best practices and security  

**Qualifications & Requirements:**  

- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field  

- CompTIA A+, N+, Microsoft support certifications, or equivalent are added advantages  

- ITIL Foundation certification  

- Minimum of 3 years of experience in IT helpdesk, technical support, or service desk operations in a reputable organization  

---

**How to Apply:**  

Submit your application and CV to Centenary Bank.  

📧 **info@centenarybank.com.mw**  

🔗 **www.centenarybank.com.mw**  

📞 Call 358 (toll-free)  

---

📢 For more job updates, visit: 👉 www.mvungi.com  

---

ITHelpdesk Officer CentenaryBank ITJobs Malawi Hiring MvungiJobs