Customer Data & Program Officer

VACAY ANNOUNCEMENT@ Africa Sun Power Limited (AFSP)

POSITION: CUSTOMER DATA & PROGRAM OFFICER

Location: Blantyre

Africa Sun Power Limited (AFSP) – Solar E-Cooking Discount Program

OVERVIEW

Africa Sun Power Limited (AFSP) is a locally incorporated private organisation implementing innovative off-grid solar electric cooking solutions in Malawi. AFSP has been awarded a CLASP/MECS Venture Building Grant to validate the technical performance, commercial viability, and investability of its battery-enabled Off-Grid Solar E-Cooking Systems (OGSECS).

As part of this programme, AFSP is establishing a customer monitoring and carbon credit reporting system to track energy usage and support performance-based incentives for customers.

AFSP is inviting applications from suitably qualified and motivated candidates to fill the position below:

POSITION TITLE

Customer Data & Program Officer (Off-Grid Solar E-Cooking System Data Collection & Monitoring)

LOCATION

Hardelec House, Victoria Avenue, Blantyre / Njamba, Blantyre, with moderate travel to rural communities across Malawi.

REPORTING

Administratively: Program Finance & Logistics Manager

Technically: Operations Manager

CONTRACT DURATION

One (1) year contract, renewable subject to funding availability and performance.

A three (3) month probation period will apply.

JOB PURPOSE

The Customer Data & Program Officer will be responsible for managing customer data systems and supporting the implementation of AFSP’s solar electric cooking monitoring and discount programme. The role involves collecting, verifying, and maintaining customer usage data, supporting customer engagement, and ensuring accurate tracking of energy consumption for carbon credit allocation, incentives, and programme reporting.

KEY RESPONSIBILITIES

1. Customer Database Management

Design, establish, and maintain a comprehensive customer database

Maintain accurate records for programme and non-program customers

Ensure secure storage and integrity of customer data

Capture customer details including location, system configuration, and usage history

Regularly clean and audit data for accuracy and completeness

2. Data Collection & Monitoring

Collect customer energy usage data (kWh meter readings) through digital tools, device data cards, and field visits

Verify and validate data for accuracy and completeness

Monitor customer submission compliance and identify data gaps

Generate periodic reports on usage trends and programme performance

3. Customer Engagement & Support

Serve as the primary contact point for programme participants

Follow up with customers who fail to submit usage data

Provide basic technical guidance and user support

Educate customers on system usage, programme benefits, and carbon credit incentives

4. Carbon Credit & Incentive Tracking

Support the development and application of carbon credit allocation formulas

Maintain accurate records linking usage data to incentive calculations

Track and manage customer rewards and discount allocations

Support customers in redeeming earned benefits (e.g., solar equipment upgrades)

5. Programme Administration

Support onboarding of new customers into the discount programme

Maintain accurate programme documentation and records

Monitor compliance with programme rules and requirements

Coordinate with technical teams on meter installation and functionality

6. Compliance & Exit Management

Monitor inactive or non-compliant customers

Manage forfeiture processes for programme non-compliance

Maintain records of forfeited credits and values

Report on compliance trends and recommend improvements

7. Reporting & Coordination

Prepare weekly and monthly reports covering:

Customer onboarding and exits

Data submission compliance

Programme performance and variance analysis

Carbon credit tracking and incentive allocation

Coordinate with technical, finance, and programme teams

Support donor reporting requirements on data and impact

REQUIRED SKILLS & COMPETENCIES

Strong data management and record-keeping skills

Good understanding of data collection systems and processes

Familiarity with Microsoft Excel, WhatsApp, and digital data tools

Strong communication and interpersonal skills

Ability to work independently in rural field environments

Problem-solving and attention to detail

High level of integrity and accountability

QUALIFICATIONS & EXPERIENCE

Diploma or bachelor’s degree in information systems, Data Management, Environmental Science or related field

Experience

1–2 years’ experience in:

Data collection or database management

Fieldwork in rural or community-based programmes

Experience in solar energy, clean cooking systems, or carbon credit programmes will be an added advantage.

ADDITIONAL REQUIREMENTS

Willingness to travel frequently to rural communities

Basic technical literacy (smartphones, Excel, data tools)

Ability to ride a motorbike is an added advantage (not mandatory)

REMUNERATION

AFSP offers a competitive salary package and is an equal opportunity employer.

APPLICATION PROCESS

Interested candidates should submit:

Cover Letter

Curriculum Vitae (CV not exceeding 3 pages)

Names and contact details of three (3) traceable referees

Applications should be sent by email to: afsunpower001@gmail.com

CLOSING DATE

Applications must be received no later than Wednesday, 3rd June 2026.

Only shortlisted candidates will be contacted.