Dispatch Officers

VACANCY ANNOUNCEMENT@

SMART DELIVERIES

POSITION: DISPATCH OFFICERS

Location: Blantyre, Lilongwe and Mzuzu Branch

OVERVIEW

Smart Deliveries is a leading courier and delivery service provider in Malawi, committed to providing efficient and reliable logistics solutions. We specialize in timely and secure delivery services, catering to the diverse needs of businesses and individuals across the country.

Job Summary

We are seeking an experienced and dynamic Dispatch Officer to join our team and play a key role in overseeing the day-to-day Warehouse operations which includes Dispatching and receiving parcels, stock taking and other duties assigned. The ideal candidate will have a strong background in communication, decision making skills, and a passion for optimizing processes to ensure the highest level of customer satisfaction.

DUTIES AND RESPONSIBILITIES

Answer incoming phone calls, emails, and other forms of communication from customers regarding deliveries of parcels.

Monitor process of loading and offloading of parcels at warehouse.

Monitor the progress of drivers and shipments, ensuring that they adhere to delivery schedules as per customers guidelines.

Provide drivers with vital information such as addresses, delivery instructions, and cargo/ road manifest

Liaise with customers to resolve any issues or complaints that may arise in the delivery process of consignments.

Maintain accurate and up-to-date records of deliveries, driver information and other information regarding deliveries.eg quantity or number of packages loaded in van or offloaded at office of destination.

Continually review and improve dispatching processes and procedures to optimize efficiency deliveries of consignments to customers on daily basis.

Coordinate with other departments such as customer service, operations and logistics to ensure the smooth flow of information and good deliveries of parcels.

Controlling stock of parcels in warehouse e.g. verification, inspection of loading and offloading, quantifying and sorting according to office of destination or dispatch as waybills details.

Provide packaging style of parcels in warehouse or vans eg fragile items.

ADDITIONAL REQUIREMENTS

A diploma in Logistic and supply chain management or any related field

Excellent communication skills, both verbal and written, with the ability to handle and resolve conflicts diplomatically and professionally

Strong organizational skills, with the ability to work under pressure and time constraints,

Knowledge of transportation regulations and safety standards, and the ability to ensure compliance

Good computer skills, with experience using Microsoft Office suite, dispatching software, and GPS tracking systems.

Knowledge in warehousing management.

HOW TO APPLY

Interested candidates should submit their CV and a compelling cover letter highlighting their relevant experience to jobs@smartdeliveriesmw.com Copy chokanitracie@gmail.com and chipatangwejohn@gmail.com Please indicate “Smart Deliveries – DISPATCH OFFICER LILONGWE” as the subject line. The Human Resource Manager, Smart Deliveries, P.O. Box 30497, Lilongwe 3.

APPLICATION DEADLINE: 13 APRIL 2026