It Systems Assistant

VACANCY ANNOUNCEMENT @ PROJECT HOPE NAMIBIA – MALAWI (PHN-MA)

POSITION: IT SYSTEMS ASSISTANT

Location: Blantyre (Country Office)

OVERVIEW 

Project HOPE Namibia (PHN) is an indigenous regional African NGO founded in 2004 with technical expertise in infectious diseases, maternal and child health, and economic strengthening with a programmatic presence across the continent. PHN has over 20 years' experience implementing public health programming in Africa with demonstrated capacity to implement PEPFAR-funded projects in Namibia and Malawi.

Project HOPE Namibia – MA (PHN-MA), registered in Malawi in 2024, is currently implementing the Ana ndi Achinyamata Patsogolo (ANAPA) project in Malawi – a five-year, $60 million initiative funded by PEPFAR/USAID previously and now under the USG's Department of State (DoS). ANAPA now prioritizes the provision of life-saving HIV care and treatment services for vulnerable children.

Reporting to: IT Systems Specialist

Duty Station: Country Office – Blantyre

Nature of Contract: 2 Month Fixed-term Contract (Renewable depending on the availability of funds)

Number Required: 1

Supervises: None

Minimum Hours of Work: 40 hours per week

Job Summary

The IT Systems Assistant will assist the IT Specialist in managing and maintaining the IT infrastructure, systems, and support services for PHN-MA and its field offices. This role involves providing timely and efficient IT support, managing local network systems, maintaining hardware and software installations, and ensuring effective IT operations across all locations.

Specific Duties and Responsibilities

Assist in the implementation and maintenance of IT policies and procedures

Support the IT Systems Specialist in managing all IT systems within the offices and field offices

Provide timely IT support to all departments and field offices, ensuring high levels of service delivery

Monitor and maintain LAN connectivity, ensuring uninterrupted service

Assist in the management and maintenance of the office's server and network infrastructure

Update and maintain user accounts on the network domain, ensuring appropriate access control

Maintain a knowledge base of recurring issues and provide associated fixes while investigating root causes

Conduct regular system monitoring, housekeeping tasks, and user administration to ensure optimal system performance

Perform IT installations, configurations, and rollouts as required

Train users on software and IT systems, ensuring both internal staff and external users are knowledgeable in the systems relevant to their roles

Provide insights and recommendations for IT system improvements

Create documentation for systems, processes, and user guides to facilitate knowledge sharing within the team

Carry out IT asset management tasks, including tracking and inventory of IT equipment

Ensure backups, antivirus, and security protocols are properly implemented across all systems

Collaborate with the IT Systems Specialist on planned IT changes and offer suggestions for improvement through new technology and processes

Minimum Qualifications, Experience and Required Skills

Bachelor's degree in computer science or related field

At least 1 year of hands-on IT support experience in a structured environment

Experience supporting users in a multi-site or field-based setup is an added advantage

Microsoft Windows (installation, configuration, troubleshooting)

Microsoft 365 (Outlook, Teams, OneDrive, basic SharePoint support)

Active Directory and similar user/account management tools

Endpoint management / MDM tools (e.g. ManageEngine Endpoint Central)

Remote support tools for multi-site user support

PC, laptop, and printer hardware troubleshooting and maintenance

Networking fundamentals (TCP/IP, DNS, DHCP)

Connectivity and basic routing concepts

Basic network security principles

Basic understanding of cloud computing environments

Basic server administration concepts

MODE OF APPLICATION

Interested candidates who meet the above qualifications and experience are requested to submit their Curriculum Vitae with 3 traceable referees, cover letter together with copies of certificates to the email address below not later than 5:00pm on Friday, 10th July 2026.

Email: recruitmentmw@projecthope.org

Please clearly indicate the position title in the email subject.

Only shortlisted candidates will be contacted for interviews.