Branch Manager

VACANCY ANNOUNCEMENT@MBL HOLDINGS LIMITED

POSITION: BRANCH MANAGER (2 POSITIONS)

Location: Blantyre

JOB DESCRIPTION

MBL Holdings Limited is seeking experienced and results-driven Branch Managers to manage the full operations, staff, sales, stock, cash, customer service, administration, and performance of assigned branches.

In the modern business environment, a Branch Manager must be both an operations leader and a business performance manager. The role requires strong leadership, financial discipline, customer focus, digital reporting, stock control, staff supervision, and the ability to grow branch profitability while protecting company assets.

Reports To: Group Operations Director

Key Responsibilities

Manage the daily operations of the branch and ensure smooth, efficient, and profitable business activities

Supervise branch staff and ensure discipline, punctuality, productivity, teamwork, and professionalism

Monitor sales performance, revenue targets, customer service, and branch profitability

Ensure proper stock control, stock counts, stock movement records, stock security, and loss prevention

Oversee cash handling, banking, receipts, invoices, petty cash, credit control, and branch reconciliations

Ensure all company policies, procedures, internal controls, and reporting requirements are followed

Prepare daily, weekly, and monthly branch reports for management

Use digital systems, Excel, and company reporting tools to track branch performance

Resolve customer complaints and maintain strong customer relationships

Monitor branch expenses and control unnecessary costs

Ensure branch assets, vehicles, equipment, facilities, and company property are properly maintained

Coordinate with head office on procurement, stock replenishment, staffing, finance, administration, and operational issues

Identify local market opportunities and recommend ways to grow branch revenue

Prevent fraud, theft, stock losses, unauthorised discounts, cash shortages, and operational misconduct

Promote a culture of accountability, customer service, business growth, discipline, and teamwork

Required Qualifications

Diploma or Bachelor's Degree in Business Administration, Management, Accounting, Marketing, Logistics, Operations Management, or a related field

Additional training in sales, operations management, stock control, accounting, leadership, or customer service will be an advantage

Strong understanding of branch operations, stock control, cash management, staff supervision, customer service, and reporting

Required Experience

Minimum of 3 to 5 years' experience in branch management, operations, retail, sales, logistics, trading, administration, or customer service

Experience managing staff, stock, cash, customers, assets, and branch performance is essential

Experience in a multi-branch company, trading business, agriculture, logistics, fuel, manufacturing, or retail environment will be an added advantage

Key Skills and Competencies

Strong leadership and supervisory skills

Good financial discipline and understanding of basic accounting

Excellent customer service and problem-solving skills

Strong stock control and operational management ability

Ability to work independently and meet targets

High integrity, accountability, and discipline

Good reporting and communication skills

Ability to manage pressure, staff issues, customer complaints, and branch challenges professionally

Good computer skills, especially Microsoft Excel and digital reporting systems

Strong focus on profitability, efficiency, and company asset protection

Method of Application

Interested applicants should submit an application letter, a detailed Curriculum Vitae, and contact details for three traceable referees to:

Email: mblvacancies@gmail.com

CC: mblholdingsheadoffice@gmail.com, mbl@mblholdings.com

Deadline: 15th July 2026

Only shortlisted candidates will be acknowledged.