Smart Deliveries

Job Vacancy

FRONT DESK OFFICERS

Location: Lilongwe Branch

Application Deadline: 20th July 2026

Smart Deliveries is a leading courier and delivery service provider in Malawi, committed to providing efficient and reliable logistics solutions. We specialize in timely and secure delivery services, catering to the diverse needs of businesses and individuals across the country.

Job Summary

We are seeking experienced and dynamic Front Desk Officers to join our team and play a key role in overseeing the day-to-day front desk operations, which includes face-to-face customer consultancy for our delivery service. The ideal candidate will have a strong background in customer service, decision-making skills, and a passion for optimizing processes to ensure the highest level of customer satisfaction.

City & Local GuidesKey Responsibilities

• Assist with front office duties including answering phone calls, emails and walk-in  customers.
• Manage and maintain records of shipments, customer information and office supplies.
• Support the sales team in promoting our courier services and upselling to customers.
• Assist in data entry and report generation related to courier operation.
• Learn and adhere to company policies, procedures and safety regulations.
• Contribute to a positive and collaborative team atmosphere.

Qualifications

• Diploma in Business Communication, Entrepreneurship, Business Administration or any related Business Studies; candidates with a Bachelor’s Degree will have an added advantage.
• Proven experience as a Front Desk Officer.
• Ability to work under pressure with minimum supervision.
• Excellent problem-solving and decision-making abilities.
• Willingness to work odd hours.
• Effective communication and interpersonal skills.
• Malawi business directory

How to Apply

Interested candidates should submit their CV and a compelling cover letter highlighting their relevant experience to:

jobs@smartdeliveriemw.com

Copy:

• chokanitracie@gmail.com
• chipatangwejohn@gmail.com

Please indicate:

Jobs“Smart Deliveries – FRONT DESK OFFICER LIMBE OR LILONGWE”

as the subject line.

Postal Address:

The Human Resource Manager

Smart Deliveries

P.O. Box 30497

Lilongwe 3

Smart Deliveries is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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