Customer Service Care Officer

ACANCY ANNOUNCEMENT@ GIRAFFE POWA LIMITED

POSITION: CUSTOMER SERVICE CARE OFFICER

Location: Lilongwe

OVERVIEW

Giraffe Powa Limited is inviting applications from suitably qualified candidates for the position of Customer Service Care Officer.

KEY REQUIREMENTS

Minimum of a secondary school certificate; a diploma or certificate in Customer Service, Business Administration, or a related field is an added advantage.

Previous experience in customer service is preferred.

Must have accounting experience.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Good computer literacy and proficiency in Microsoft Office applications.

Ability to work under pressure and as part of a team.

Positive attitude and commitment to delivering outstanding customer service.

KEY RESPONSIBILITIES

Welcome and assist customers in a professional and friendly manner.

Respond to customer inquiries via phone, email, or in person.

Resolve customer complaints promptly and effectively.

Maintain accurate customer records and update databases.

Provide information about products and services.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure satisfaction.

Perform other customer service-related duties as assigned.

HOW TO APPLY

Interested candidates should send their CV, application letter and relevant documents to:

By Post:

The Human Resource Officer

P.O Box 14

Lilongwe 3, Malawi

By Email: giraffepowermw@gmail.com

Or drop your documents at our offices.

Contact Number: 0994215371

Application Deadline: 17th August 2026