Poolside Servers/waiter

VACANCY ANNOUNCEMENT@ Malawi Catering Services Limited

POSITION: POOLSIDE SERVERS/WAITERS – 2 POSITIONS

Location: Lilongwe and Mangochi

OVERVIEW

Malawi Catering Services Limited invites applications from suitably qualified individuals of Malawian origin to fill the following vacant positions tenable at its Head Office at Kamuzu International Airport (KIA) in Lilongwe and Mpale Cultural Village in Mangochi.

The candidates should be experienced, flexible, enthusiastic, and with an “I can-do attitude’’ to join our team as follows: -

POOLSIDE SERVERS/WAITERS – 2 POSITIONS

Department: Operations

Job location: Mpale Cultural Village

Reports to: Operations Executive

Grade: CS 8

Job Summary:

The Pool Waiter/ress provides exceptional food and beverage service to guests at the pool area, ensuring a relaxing and enjoyable experience. The role involves taking orders, serving food and drinks promptly, maintaining the cleanliness of the poolside area, and delivering outstanding customer service in accordance with hotel or resort standards.

Key Responsibilities:

Greet guests courteously and provide menus, recommendations, and assistance with orders.

Take food and beverage orders accurately and relay them to the kitchen or bar.

Serve food and drinks promptly, ensuring correct presentation and temperature.

Anticipate guest needs and respond promptly to requests or concerns.

Maintain cleanliness and tidiness of poolside tables, loungers, and service areas.

Ensure that all service stations are fully stocked with napkins, cutlery, glasses, and other supplies.

Follow hygiene and sanitation standards in handling food and beverages.

Process guest checks and handle payments accurately (if applicable).

Communicate effectively with the kitchen, bar, and other departments to ensure smooth service.

Assist in setting up and closing the pool area, including arranging furniture and checking supplies.

Comply with all hotel policies, safety regulations, and grooming standards.

Promote menu items, daily specials, and poolside promotions to enhance sales.

Qualifications and Skills:

MSCE certificate;

MIT Diploma Hotel Management Training preferred.

Previous experience as a waiter or server, preferably in a hotel, resort, or poolside environment.

Excellent communication and interpersonal skills.

Strong customer service orientation and a positive attitude.

Ability to work in outdoor conditions (sun, humidity, etc.).

Basic knowledge of food and beverage service standards.

Physically fit and able to stand or walk for extended periods.

Team player with attention to detail and a neat personal appearance.

Work Conditions:

Work is primarily outdoors in varying weather conditions.

Shifts may include weekends, evenings, and holidays.

Uniform and grooming standards must be strictly followed.Bottom of Form.

Interested persons who meet the above required qualifications and/or experience should submit their applications preferably by 19th August, 2026 together with their detailed Curriculum Vitae (CV) which should include two traceable referees to mcsl@mcslmw.com or

The General Manager,

Malawi Catering Services Limited,

P.O. Box 30236,

Lilongwe 3.