Front Desk

VACANCY ANNOUNCEMENT@ 

NKHOTOKOTA POTTERY LODGE

POSITION: FRONT DESK

Location: Nkhotokota

OVERVIEW 

Nkhotokota Pottery Lodge is looking for a professional, experienced, hardworking, and reliable individual to join our Front Desk team.

EXPERIENCE

Minimum of 4 years’ proven experience working in a hotel, lodge, resort, or similar hospitality establishment, preferably in Front Desk operations.

Proven experience in reservations, check-in and check-out, guest enquiries, and front-office operations.

Experience handling guest complaints, requests, and special requirements professionally.

Experience handling payments, invoices, receipts, and guest records.

Experience using hotel reservation or property management systems is an added advantage.

Experience serving local and international guests is preferred.

QUALIFICATIONS

Certificate or Diploma in Hotel Management, Hospitality, Tourism, Front Office Operations, or a related field.

Good computer skills, including Microsoft Word and Excel.

Excellent English communication and customer service skills.

Professional telephone etiquette and good interpersonal skills.

Well-groomed, confident, polite, and presentable.

Ability to work independently and as part of a team.

Ability to work under pressure and flexible hours, including weekends and public holidays.

Honest, reliable, punctual, and disciplined.

KEY RESPONSIBILITIES

Welcoming and assisting guests upon arrival.

Handling guest check-in and check-out professionally and efficiently.

Managing room reservations, bookings, cancellations, and amendments.

Providing guests with accurate information about the lodge, rooms, facilities, services, and local attractions.

Handling guest requests and complaints professionally and ensuring appropriate follow-up.

Coordinating with Housekeeping, Restaurant, Kitchen, Maintenance, and Management to ensure smooth guest services.

Handling payments and issuing receipts and invoices where required.

Maintaining accurate guest records and reservation information.

Monitoring daily arrivals, departures, room status, and special guest requirements.

Maintaining a clean, organised, and professional Front Desk at all times.

Ensuring every guest receives a warm, professional, and welcoming experience.

HOW TO APPLY

Interested and qualified candidates should submit:

An updated CV

Copies of relevant certificates

Contact details of two referees

A brief application letter explaining why they are suitable for the position

Applications should clearly indicate: FRONT DESK as the position applied for.

APPLICATION DEADLINE: 30 AUGUST 2026

Send applications to:

careers@musandi.de

Only shortlisted candidates will be contacted.

NKHOTOKOTA POTTERY LODGE

Nkhotakota, Malawi

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