Job description
VACANCY ANNOUNCEMENT @ KASUPE
LOCATION: Lilongwe
POSITION: ORDER DESK ATTENDANT (2 POSITIONS)
OVERVIEW
Kasupe invites applications from suitably qualified, organised, and customer-focused individuals for two (2) positions of Order Desk Attendant in its Sales / Front of Store Department in Lilongwe.
The successful candidates will serve as the first point of contact for customers, accurately record their orders, provide product and pricing information, and coordinate the order-to-collection process to ensure smooth and efficient service delivery.
JOB TYPE: Full Time
Date Posted: Thursday, 29th October 2026
Application Deadline: Friday, 6th November 2026
DEPARTMENT: Sales / Front of Store
REPORTS TO: Store Supervisor
NUMBER OF POSITIONS: Two (2)
POSITION: ORDER DESK ATTENDANT
JOB PURPOSE
The Order Desk Attendant will welcome customers at the orders counter, establish their commodity requirements, accurately capture orders, and direct customers through the store's order-to-collection process.
KEY REQUIREMENTS
Academic Qualifications
Applicants must possess the following:
A certificate in Sales and Marketing, Business Studies, Customer Service, or a related field.
Malawi School Certificate of Education (MSCE), with credits in English and Mathematics, as the minimum entry standard.
Professional Experience
Previous experience in retail, wholesale, or customer service will be an added advantage.
Candidates who meet the qualification requirements may apply even without prior experience.
TECHNICAL SKILLS AND COMPETENCIES
The successful candidates should demonstrate:
Strong numeracy and accuracy when recording figures.
Good verbal communication skills in English and Chichewa.
Basic computer literacy.
Good customer service and interpersonal skills.
Ability to remain organised and effective during busy periods.
Attention to detail when recording orders, quantities, and prices.
PERSONAL ATTRIBUTES
The ideal candidates should be:
Courteous, patient, and customer-focused.
Organised and attentive to detail.
Reliable and professional when handling customer enquiries.
Able to work efficiently under pressure.
Good team players with effective communication skills.
DUTIES AND KEY RESPONSIBILITIES
1. Customer Service and Order Taking
Welcome customers at the orders counter and establish their commodity requirements.
Accurately record customer orders, including item descriptions, quantities, and unit prices, using the store's order system or order book.
Advise customers on current stock availability, pricing, and product specifications.
Generate an order slip or reference for each customer and direct them to the Accounts Desk for payment.
2. Order Records and Coordination
Maintain an organised and up-to-date record of all orders taken during each shift.
Liaise with the Accounts Desk and Collections Area to resolve order discrepancies promptly.
Ensure order information is accurately recorded and communicated to the relevant departments.
3. Customer Queries and Counter Management
Respond to customer enquiries and handle minor complaints at the first point of contact.
Escalate complex complaints or unresolved issues to the Store Supervisor.
Keep the orders counter tidy and ensure price lists and stock reference information remain current.
Support a smooth and efficient customer order-to-collection process.
HOW TO APPLY
Interested and suitably qualified candidates should submit the following documents:
An application letter.
An updated Curriculum Vitae (CV).
Copies of relevant academic and professional certificates.
Applications should be sent by email to:
Email: kasupemw@outlook.com
Closing Date: Saturday, 7th November 2026
Number of Vacancies: Two (2)
Only shortlisted candidates will be acknowledged.