Job description
LAUNDRY SHOP MANAGER & CLEANING OPERATIONS SUPERVISOR
Posted by Mvungi Job Master
Employer: Kuwala Laundry and Cleaning Service
Location: Lilongwe, Malawi
Job Type: Full-time
Salary: MK250,000 – MK350,000 per month
Date Posted: 6 November 2026
Application Deadline: Sunday, 8 November 2026
Reports to: Company Directors
About the Opportunity
Kuwala Laundry and Cleaning Service invites applications from suitably qualified, experienced and reliable candidates for the position of Laundry Shop Manager & Cleaning Operations Supervisor.
The successful candidate will oversee the daily operations of the laundry shop and supervise cleaning and housekeeping teams deployed at the company's client premises. The role involves managing staff, ensuring quality service delivery, maintaining equipment, handling customer concerns and achieving operational targets.
Key Responsibilities
1. Laundry Shop Management
- Oversee the day-to-day running of the laundry shop.
- Receive, record and issue customer laundry accurately.
- Ensure laundry items are properly washed, dried, ironed, folded and packaged.
- Monitor laundry quality and ensure items are handled with care.
- Manage detergents, cleaning supplies and other stock.
- Ensure laundry machines and equipment are properly maintained.
- Handle customer enquiries, complaints and service requests.
- Maintain accurate records of orders, payments and daily sales.
- Ensure the shop is clean, organised and presentable.
2. Cleaning Operations Supervision
- Supervise cleaning staff deployed at client premises.
- Conduct site visits to monitor staff attendance, performance and quality of work.
- Ensure cleaners follow agreed cleaning schedules and company standards.
- Conduct inspections and address identified shortcomings.
- Coordinate staff replacements and ensure assigned shifts are covered.
- Ensure cleaning materials and equipment are available at client sites.
- Maintain good working relationships with clients and address service concerns promptly.
3. Staff Management and Administration
- Allocate duties and prepare staff work schedules.
- Monitor staff attendance, punctuality, discipline and productivity.
- Train and guide employees on cleaning, housekeeping and laundry procedures.
- Report staff performance issues and recommend appropriate action.
- Maintain staff attendance records and operational reports.
- Promote professionalism, teamwork and accountability.
4. Transport and Logistics
- Drive company vehicles when required.
- Coordinate transportation of laundry, cleaning supplies and staff.
- Conduct routine checks on assigned vehicles and report maintenance requirements.
- Ensure timely delivery and collection of laundry and cleaning materials.
5. General Operations
- Prepare daily, weekly and monthly operational reports.
- Monitor company resource usage and minimise wastage.
- Ensure compliance with health, safety and hygiene standards.
- Report operational challenges and recommend improvements.
- Perform other duties reasonably assigned by management.
Qualifications and Requirements
Applicants must have:
- Malawi School Certificate of Education (MSCE).
- A valid driving licence.
- Ability to drive confidently and safely.
- Previous experience in cleaning, housekeeping, laundry operations or hospitality services.
- Experience supervising staff or managing daily operations.
Additional Advantages
- Experience in a laundry business, hotel, lodge, guest house or cleaning company.
- Experience supervising cleaning teams across multiple locations.
- Knowledge of laundry equipment, fabric care, detergents and cleaning chemicals.
- Basic computer skills, including Microsoft Word and Excel.
Personal Attributes and Skills
- Good communication and interpersonal skills.
- Strong organisational, time-management and problem-solving abilities.
- Honesty, reliability and discipline.
- Ability to work with minimal supervision.
- Good record-keeping and basic administrative skills.
- Practical, hands-on leadership.
- Ability to work effectively in a busy operational environment.
Key Performance Indicators
Performance will be evaluated based on:
- Cleanliness and presentation of client premises.
- Customer satisfaction and complaint resolution.
- Quality and timely completion of laundry orders.
- Staff attendance, punctuality and productivity.
- Proper management of stock, equipment and company resources.
- Accurate operational records and reporting.
- Effective coordination of daily operations.
How to Apply
Interested candidates should submit the following documents:
- Updated Curriculum Vitae (CV).
- Copies of MSCE certificate.
- Copy of a valid driving licence.
- Relevant references.
Send applications to: kuwalalaundrymw@gmail.com
Closing Date: Sunday, 8 November 2026
Only shortlisted candidates will be contacted for interviews.
Find More Opportunities with Mvungi Job Master
Mvungi Job Master connects job seekers with employment opportunities and provides career support services.
- Browse vacancies: https://mvungi.com/jobs
- Register as a job seeker: https://mvungi.com/register
- Explore our services: https://mvungi.com/