Applications And E-channe's Support Officer

VACANCY ANNOUNCEMENT@

ECOBANK Malawi

POSITION: APPLICATIONS and E-CHANNE 'S SUPPORT OFFICER

Location: Blantyre

OVERVIEW

Ecobank, the Pan African Bank provides a world class multicultural and multilingual dynamic work environment that allows people to excel and reach their potential. Ecobank Malawi is excited to invite applications from suitably qualified, passionate, innovative and experienced professionals to join our team.

APPLICATIONS AND ECHANNELS SUPPORT OFFICER

Job Purpose

Reporting to the Head of Technology, the successtul candidate will be responsible for providing technical support for a range of applications and systems used by the Bank. The role involves troubleshooting and resolving issues, as well as development of new solutions and upgrades.

Key Responsibilities

Manage and support all Core Banking Applications (CBA) and non-CBA applications and e-channels.

Develop and maintain operational documentation for all applications and e-channels.

Perform systems administration, configuration, integration and performance monitoring.

Provide user support and training on all supported applications.

Execute routine system maintenance, backups, restoration, and operational checks.

Coordinate system maintenance activities and ensure compliance with Ecobank Group change and configuration management guidelines.

Supervise and monitor the development and integration of relevant interfaces with third-party applications.

Automate manual systems as well as repetitive tasks and workflows across various business functions.

Manage the software library and ensure secure on-site and off-site backups for all applications.

Competencies

Strong problem-solving and analytical skills

Ability to work under pressure and manage multiple priorities

Excellent team player with good communication skills

Service-oriented with strong time and people management skills

Project management and innovative mindset

Software development Skills

Experience & Qualifications

Bachelor’s degree in Computer Science, Information Technology or related field of study plus at least 3 years relevant experience in the banking sector.

Ecobank is an equal opportunity employer, If your career aspirations align with these opportunities, we encourage you to apply in confidence, quoting the job title as the email subject.

Interested candidates should submit their application and detailed Curriculum Vitae (CV) with three (3) traceable referees, as a single document to the Head of Human Resources by email to:

ALLEMW-hr@ecobank.com

Closing date of receipt of applications is Thursday 16th July, 2026. Please note that only shortlisted applicants will be contacted.