SwiftServe Limited
CUSTOMER SUPPORT & CARE ASSOCIATE
Job Title:
Customer Support & Care Associate
Job Location:
Blantyre, Malawi
Company Name:
SwiftServe Limited
Job Description
SwiftServe Limited is seeking a qualified and customer-oriented Customer Support & Care Associate to join our team in Blantyre. The successful candidate will provide professional support to customers, vendors, and riders by handling enquiries, resolving issues, and ensuring an excellent customer experience across the SwiftServe platform.
Career counseling servicesKey Responsibilities
- Provide professional assistance to customers via phone, email, and in person.
- Handle customer enquiries, complaints, and feedback efficiently and professionally.
- Support vendors and riders with platform-related issues.
- Maintain accurate records of customer interactions and resolutions.
- Work closely with the operations and marketing teams to enhance customer satisfaction.
Qualifications & Experience Required
- Malawi School Certificate of Education (MSCE) is mandatory.
- Certificate or Diploma in Business Administration, Business Communication, Journalism, or a related field.
- Minimum of two (2) years’ experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Basic computer literacy and familiarity with customer service systems.
- Malawi job market
How To Apply
Interested candidates should submit:
- Application Letter
- Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates
Email applications to:
info@swiftserve.mw
For enquiries:
WhatsApp: +265 (0) 983 862 463
Communications & Media StudiesClosing Date
17th July 2026
NB: SwiftServe Limited does not charge any fee at any stage of the recruitment process.