We are looking for friendly, professional and customer-focused individuals to provide excellent support to our growing community of employers, job seekers and business clients.
Key Responsibilities
- Respond to customer enquiries via phone, email and online platforms.
- Assist users with account registration and platform navigation.
- Resolve customer issues promptly and professionally.
- Escalate technical issues where necessary.
- Maintain accurate customer support records.
- Contribute to improving customer satisfaction.
Minimum Requirements
- Currently pursuing or recently completed a Diploma or Bachelor's Degree in Business Administration, ICT, Customer Service, Communications or a related field.
- Excellent communication and interpersonal skills.
- Strong computer literacy.
- Patient, organised and customer-oriented.
- Must be based in or willing to relocate to Blantyre.
Internship Benefits
Remote Positions
(Marketing Interns & University Ambassadors)
Successful candidates will receive:
- Flexible remote working arrangement.
- Comprehensive training in technology marketing, sales, entrepreneurship and business development.
- Attractive performance-based commissions and incentives.
- Mentorship from experienced professionals.
- Internship Certificate upon successful completion.
- Outstanding performers may be considered for permanent employment with Mvungi Job Master or recommended for employment opportunities with our partner organisations.
On-site Positions
(IT Interns & Customer Support Interns)
Successful candidates will receive:
- Monthly internship allowance.
- Practical hands-on experience in a fast-growing AI technology company.
- Professional mentorship and career development.
- Internship Certificate upon successful completion.
- Outstanding performers may be be considered for permanent employment with Mvungi Job Master based on performance.