Investigation And Research Officers

VACANCY ANNOUNCEMENT@ OFFICE OF THE OMBUDSMAN

POSITION: INVESTIGATION AND RESEARCH OFFICERS

Location: Lilongwe, Blantyre, Zomba, Balaka, Mzuzu

OVERVIEW

The Office of the Ombudsman is a public body established under the Republic of Malawi Constitution. Section 123 of the Constitution accords the Office of the Ombudsman the mandate to investigate any and all cases where it is alleged that a person or a group of persons have suffered an injustice and there appears to be no any remedy reasonably available by way of proceedings in a court or by way of appeal from court or where there is no other practicable remedy.

The Office of the Ombudsman is inviting applications from suitably qualified persons to fill the following vacant positions:

Job Title: INVESTIGATIONS AND RESEARCH OFFICER

Grade: OMB 7

Responsible to: PRINCIPAL INVESTIGATIONS AND RESEARCH OFFICER

Duty Station: Lilongwe/Blantyre/Zomba/Balaka/Mzuzu

Key duties and responsibilities

Investigating complaints of alleged maladministration;

Following-up on compliance of Ombudsman’s Determinations and recommending appropriate action;

Participating in systemic investigations;

Conducting research in areas identified in the course of investigations or reported maladministration;

Coordinating safe custody of all investigative records and evidence;

Analyzing statistics from the case load management system and submitting reports to the Principal Investigations Officer;

Compiling, producing and submitting investigations and research reports; Drafting activity, quarterly and annual department/section reports;

Supervising the work of the registry on cases received, referred, investigated and resolved; and

Supervising and appraising Assistant Investigations and Research Officer and other officers under his/her charge.

Qualifications and Experience

Accredited Bachelor’s Degree in Social Science, Political Science, Public Policy or Human Rights and Governance.

At least two (2) years’ post-qualification work experience in a related field

Or

Serving officers with an accredited Bachelor’s Degree in any relevant field with at least four (4) years’ work experience.

Required Competencies and attributes

Be of high integrity;

Working experience in accountability and oversight functions;

Team builder and ability to work without supervision;

Good track record of interpersonal skills;

Sufficient knowledge in Human rights and Governance;

Have excellent negotiation and analytical skills;

Have excellent oral and written communication skills; and

Computer knowledge in Microsoft Office (word, excel, access) and other computer packages.

Method of application:

Interested candidates should submit applications attaching a Curriculum Vitae, including three traceable referees and copies of certificates, to reach the undersigned not later than 21st September 2026.

The Ombudsman

Office of the Ombudsman

St. Martin’s House

City Centre

Private Bag 348

LILONGWE 3

The applications should be emailed to vacancy@ombudsmanmalawi.org

PLEASE INDICATE ON THE ENVELOPE THE POSITION BEING APPLIED FOR.

ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.

THOSE WHO PREVIOUSLY APPLIED FOR THE POSITIONS MUST RE-APPLY.

“THE OFFICE OF THE OMBUDSMAN IS AN EQUAL OPPORTUNITY EMPLOYER