Job description
VACANCY: DISTRIBUTION ADMINISTRATION OFFICER
Employer: Wave Mobile Money Inc.
Location: Lilongwe, Malawi, with possible travel to field locations
Employment Type: Full-Time, Permanent
Application Deadline: Not specified in the supplied vacancy announcement
About Wave Mobile Money
Wave Mobile Money is a financial technology company working to make Africa the first cashless continent by providing accessible, affordable and reliable financial services. The company serves millions of users across several African countries.
Wave's Distribution and Agent Operations teams manage and optimise its distribution network, support field sales teams, grow its user base and maintain a high-performing agent network.
About the Position
Wave is seeking a highly organised and analytical Distribution Administration Officer to provide administrative and data-analysis support to its Distribution and Agent Operations teams.
The successful candidate will prepare performance reports, analyse operational data, coordinate administrative activities, support distributor management and help ensure accurate payroll, attendance and performance tracking.
Applicants must be authorised to work in Malawi.
Key Duties and Responsibilities
Data Analysis and Reporting
- Extract raw performance data from Periscope and develop visual dashboards highlighting key metrics and trends.
- Prepare daily reports on agent operations and distribution team performance.
- Produce daily, weekly and monthly reports with insights and recommendations to support operational decision-making.
- Identify opportunities to improve reporting processes and methodologies.
- Collaborate with other teams to align performance metrics and objectives.
- Review data processes, work with engineers and recommend improvements that enhance operational efficiency.
Administration and Field Team Support
- Serve as an administrative contact for agent operations and distribution teams in different locations, as well as the interim firms employing distributors.
- Coordinate team meetings and organise training for agents and distributors.
- Support distribution leads in recruiting and managing distributors according to internal policies and procedures.
- Ensure distributors have up-to-date contracts and are paid on time.
- Organise alignment meetings, daily meetings and town halls.
- Monitor distribution and agent operations budgets against expenditure and ensure compliance with established processes.
- Request, dispatch and track the use of agent- and distribution-related supplies.
- Assist distributors with access to platforms such as Slack, distributor applications, field applications and WhatsApp groups, troubleshooting access issues where necessary.
- Activate and deactivate agents and distributors and verify distributor attendance.
- Regularly share distributor performance with supervisors and calculate bonuses to prepare payment files on time.
Qualifications and Experience
Applicants must have:
- A Bachelor's Degree in a business-related field.
- Experience supporting salespeople, agents or retail networks in a back-office administrative position or a similar role.
- Experience processing payroll for more than 20 people.
- A strong understanding of Malawi's labour laws.
- Excellent data-analysis and visualisation skills.
- Advanced spreadsheet skills.
Desired Skills and Attributes
The ideal candidate should demonstrate:
- Excellent organisation, task management and prioritisation.
- Experience supporting field teams from a back-office position.
- Strong analytical skills and the ability to interpret sales data and operational metrics.
- Attention to detail, accuracy and thoroughness.
- Adaptability to changing business priorities and operational requirements.
- Clear and proactive written and verbal communication.
- Initiative, self-motivation and commitment to achieving targets.
- A willingness to learn, improve and reflect on performance.
- Persistence and the ability to work independently with minimal supervision.
- Effective teamwork and collaboration.
Salary and Benefits
Wave offers:
- Competitive salaries calculated using a transparent formula.
- Performance reviews twice a year and bonuses for eligible strong performers who have been with the company for more than six months.
- Health insurance for employees and their dependants.
- Parental leave of 26 weeks for mothers and four weeks for fathers.
- Subsidised childcare for returning parents.
- Airtime reimbursement.
- Free food and a well-equipped office environment.
How to Apply
Complete the online application form and upload:
1. A resume/CV written in English.
2. A cover letter explaining your interest in Wave and the Distribution Administration Officer position.
Apply through Wave's official recruitment portal:
https://www.wave.com/en/careers/job/6230740004/index.html?gh_jid=6230740004&gh_src=dso02vq34us
Wave reviews applications regularly and recommends applying for roles that closely match your skills, experience and career goals.
Wave is an equal opportunity employer committed to diversity and an inclusive working environment.
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