FRONT DESK & VISITOR OFFICER

📢 JOB VACANCY – FRONT DESK & VISITOR OFFICER

Location: Lilongwe Wildlife Centre (LWC), Lilongwe

Organization: Lilongwe Wildlife Trust (LWT)

Employment Type: Full-Time

Deadline: Monday, 31st March 2026

About the Role

Lilongwe Wildlife Trust is looking for an enthusiastic, confident, and customer-focused individual to serve as the first point of contact for visitors at Lilongwe Wildlife Centre.

This role is perfect for someone passionate about conservation, tourism, and customer service.

🔹 Key Responsibilities

Front Desk Management

✔ Welcome visitors and handle entry payments

✔ Sell memberships and merchandise

✔ Provide accurate information about LWC activities and events

✔ Handle calls and email enquiries professionally

✔ Maintain a clean and organized reception area

Administrative Support

✔ Maintain visitor records, bookings, and sales data

✔ Handle daily cash and reconcile accounts

✔ Prepare reports and manage databases

✔ Support events planning and coordination

Visitor Experience & Marketing

✔ Promote memberships, events, and products

✔ Engage visitors and ensure excellent customer service

✔ Assist with marketing content and social media promotions

✔ Liaise with partners and support events

Facility & Security

✔ Monitor visitor access and ensure safety procedures

✔ Issue and check visitor tickets/wristbands

✔ Respond to emergencies and report incidents

✔ Support donation handling and animal intake processes

📌 Qualifications & Experience

• Advanced Diploma in Hospitality, Tourism, Marketing, Business Administration (Degree is an advantage)

• Minimum 3 years’ experience in customer service (tourism/hospitality preferred)

• Fluent in English and Chichewa

• Proficiency in MS Office, email, and booking systems

• Professional appearance and strong communication skills

Key Attributes

o Honest, proactive, and trustworthy

o Strong attention to detail

o Excellent teamwork and communication skills

o Passion for conservation and wildlife

o Positive and customer-friendly attitude

📩 How to Apply

Send your Cover Letter + CV to:

📧 applications@lilongwewildlife.org

Note:

• Only shortlisted candidates will be contacted