💼 Job Vacancy Alert!
Posted by Mvungi Job Master
🔗 www.mvungi.com
CENTENARY BANK – CREDIT MANAGER (PAYROLL LOANS)
Location: Lilongwe (Head Office)
📅 Deadline: 29th May 2026
Centenary Bank is inviting applications from suitably qualified candidates for the position of Credit Manager – Payroll Loans.
Job Purpose:
To lead and manage the payroll lending portfolio by ensuring high-quality credit underwriting, maintaining portfolio quality, strengthening operational controls, and enhancing customer experience while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities:
1. Credit & Risk Management
- Ensure payroll loans are processed in line with approved credit policies and affordability standards
- Monitor portfolio quality indicators including arrears, PAR, restructures, and write-offs
- Ensure proper employer risk assessment and employee eligibility verification
- Review and recommend improvements to underwriting standards and scorecards
- Ensure compliance with regulatory and internal credit requirements
2. Operations & Process Management
- Oversee the end-to-end payroll loan process from origination to recovery
- Ensure timely processing and disbursement of loans within agreed turnaround times
- Strengthen operational controls to minimize fraud, duplicate lending, and process leakages
- Ensure proper maintenance of loan documentation and records
- Drive automation and process improvement initiatives
3. Reconciliation & Repayment Oversight
- Supervise reconciliation of employer remittances against expected deductions
- Ensure timely identification and resolution of repayment discrepancies and unapplied funds
- Monitor deduction efficiency and employer remittance performance
- Escalate unresolved reconciliation issues and recommend corrective actions
- Ensure accurate posting of repayments into the loan management system
4. Reporting & Performance Monitoring
- Prepare monthly portfolio performance reports for management
- Track key performance indicators including portfolio trends, risks, and recommendations
- Present reports to management committees
5. Leadership & Team Management
- Provide leadership, coaching, and supervision to the payroll loans team
- Set performance objectives and monitor staff productivity
- Build a high-performance and customer-focused culture
- Ensure staff adherence to policies, procedures, and service standards
- Identify training and capacity-building needs for the team
Qualifications, Experience, and Skills:
- Bachelor's Degree in Banking, Finance, Business Administration, Economics, or related field
- Professional qualification in Credit Management, Risk Management, or Banking is an added advantage
- Minimum of 5 years' experience in lending, microfinance, payroll lending, or retail credit operations
- 5 years' experience at Management / Senior Officer level
- Strong understanding of payroll lending and credit risk management
- Knowledge of loan monitoring and reconciliation processes
- Strong analytical and problem-solving skills
- Leadership and people management ability
- Good negotiation and relationship management skills
- Excellent report writing and presentation skills
- High level of integrity and attention to detail
- Proficiency in loan management systems and Microsoft Office applications
How to Apply:
Send your application with Curriculum Vitae (both cover letter and CV saved in one PDF file) to:
📧 recruitment@centenarybank.co.mw
Subject Line: Indicate the position you are applying for
Deadline: Friday, 29th May 2026
(Only shortlisted applicants will be acknowledged)
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