Customer Service Representative

VACANCY ANNOUNCEMENT@

MULTICHOICE MALAWI 

POSITION: CUSTOMER SERVICE REPRESENTATIVE

Location: Blantyre 

OVERVIEW 

Multichoice Malawi is looking for a suitably qualified person to fill up the vacant position of Customer Service Representative.

The Customer Service Representative will be based at Blantyre office. He/she will be reporting to the Customer Service Supervisor.

Contract period: 6 months.

Job Purpose:

The Customer Service Representative is responsible for attending to customer calls and resolve queries.

Responsibilities:

Initiate customer satisfaction survey to gain insight into customer perceptions

Respond to queries/inquiries by clarifying and providing desired information.

Maintain a professional attitude in challenging situations

Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries.

Fulfil customer requests by clarifying information, completing transactions and forwarding or escalating requests, as may be required

Troubleshoot and resolve customer problems with our product by determining the cause of the problem, then follow through with resolution

Reconnect customer’s accounts as per company Policy i.e. only when payment has reflected or Proof of payment has been submitted for follow up while following billing rules.

Maintain up-to-date database by reconfirming and updating customer details as may be required during interaction.

Ensure as much as possible, customer calls are handled with stipulated handling time set.

Pursue opportunities to cross / upsell by disseminating information that could entice customers to uptake more products/services.

Ensure customer education on alternative contact options.

Explain the payment options and process mechanism to customers.

Qualifications:

Diploma in Customer Service/Business Management or any other related field.

Interested candidates should submit their application letter with a detailed CV and proof of qualifications, with at least three traceable references to:

 MCG_applications@vivendigroup.onmicrosoft.com

Closing date for receiving applications is Wednesday 17th June 2026. Shortlisting will occur on an ongoing basis as applications are received.

Only shortlisted candidates will be contacted.