Operations Coordinator

VACANCY ANNOUNCEMENT@ ONEKHUSA

POSITION: OPERATIONS COORDINATOR

Location: Lilongwe and Blantyre

Lead the Future of Digital Payments in Malawi

OneKhusa is a pioneering Malawian payment gateway that unifies fragmented payment channels into a single, comprehensive platform. Licensed by the Reserve Bank of Malawi (RBM) as a Payment System Operator and a member of NATSWITCH, OneKhusa enables businesses and institutions to seamlessly collect and disburse funds across mobile money, bank cards, and EFT.

We are seeking two dynamic and results-oriented

Operations Coordinators to join our team in Blantyre and Lilongwe.

The Role

The Operations Coordinator will play a dual role, bridging the gap between internal administrative management and external market growth. You will be responsible for streamlining merchant operations while leading outreach efforts to expand OneKhusa’s footprint across Malawi.

Key Responsibilities

Market Outreach & Adoption: Lead regional efforts to drive app adoption among individuals, SMEs, and NGOs.

Merchant Onboarding: Coordinate the end-to-end integration process for new merchants, ensuring a smooth transition to the OneKhusa ecosystem.

User Education:

Conduct workshops and demonstrations to educate users and businesses on platform features, including transaction reports and digital statements.

Administrative Support:

Provide comprehensive administrative assistance to support regional operations, including the preparation and organization of key documentation and reports.

Record Maintenance: Maintain accurate databases, manage filing systems, and keep organized records of all project documentation.

Correspondence Management:

Manage internal and external correspondence on behalf of the management team, ensuring timely responses.

Scheduling: Maintain an active activities calendar, schedule appointments, and send timely reminders to ensure smooth operational flow.

Relationship Management: Act as the primary point of contact for regional stakeholders, fostering trust and long-term partnerships.

Strategic Reporting: Provide weekly updates on market trends, adoption rates, and operational challenges within your assigned region.

Requirements

Education: A Bachelor’s Degree or Advanced Diploma in Business Management, Marketing, Finance, or a related field.

Experience: Proven experience in business development, administrative coordination.

Attributes: Highly motivated, tech-savvy, and capable of working independently in a fast-paced environment.

Position Details

Number of Positions: 2

Locations: Blantyre (1), Lilongwe (1)

Tenable: Immediately

How to Apply

Interested candidates should submit their CV and a cover letter detailing their suitability for the role and their preferred location to:

Email: Echigwe@onekhusa.com

Closing Date: Aug 26, 2026

OneKhusa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.