The Corporate Services Manager is responsible for overseeing the Corporate Services department, focusing on the efficient delivery of services to non-civil servant clients and managing the recruitment of corporate members. This role involves supervising the office team to ensure high-quality service delivery and effective management of client interactions. Additionally, the Manager develops and executes strategies to develop and recruit corporate members, enhancing the SACCO's membership base. The position ensures that all processes are conducted in accordance with SACCO policies, aiming to optimize service efficiency, improve client satisfaction, and support organizational growth through successful corporate membership recruitment. Essential Duties and Responsibilities: Member Growth and Retention - Recruitment and onboarding of new institutions to expand the membership base; Recruit corporate members and ensure the numbers are above the set targets; Maintain retention by ensuring that no more than 10% of recruited members exit; Engage at least 80% of members who have exited, with the aim of reactivating or retaining them in future; Financial Growth - Mobilize savings consistently to achieve and surpass the agreed targets; Grow the loan book above the agreed target to enhance revenue generation; Customer Experience - Provide education and awareness sessions to at least 60% of members, ensuring they fully understand products and services; Ensure that all newly recruited members are educated on SACCO operations, rights, and obligations; Process all normal loan applications within a turnaround time (TAT) of 24 hours to improve service delivery; Enhancing Effectiveness and Efficiency of Processes - Ensure that all new member accounts are opened within a turnaround time (TAT) of 12 hours; Review and file operational procedures on a quarterly basis for compliance and improvement; Complete all importation processes by the 18th of every month without fail; Grow payroll contributions to the agreed target to strengthen financial stability; Maintain payroll expenses at a level below 5% to ensure cost control; Ensure all written-off loans are actively followed up and collections are made; Reconcile all General Ledger (GL) accounts consistently to avoid discrepancies; Register all members on mobile platforms and welfare programs to enhance accessibility and inclusion; Provide regular training sessions for officers and supervisors to improve capacity and performance; Conduct monthly appraisals for the department to track performance, address gaps, and recognize achievements.