Debt Collector

 JOB TITLE: Debt Collectors

 Company: Liwiro Microcredit Limited

 Location: Lilongwe

 Background

VACANCY

Liwiro Microcredit Limited is a new financial institution in Malawi focused on microcredit services-small loans aimed at individuals and micro, small, and medium enterprises (MSMEs) who typically lack access to traditional banking credit. The company’s mission is to provide affordable, accessible, and tailored financial products that empower underserved communities and stimulate economic growth.

Liwiro Microcredit Limited invites applications from suitably qualified people for the following position: Debt Collectors (Lilongwe)

Job Summary

As a Debt Collectors, you will support our collections team by assisting in customer outreach, payment collection, and developing effective communication strategies to ensure timely repayment of microloans. This role provides valuable experience in customer relations and debt management.

 Duties and Responsibilities:

1. Assist in negotiating repayment plans with clients
2. Maintain records of collection activities and client interactions
3. Support in identifying repayment challenges and escalation needs
4. Help prepare collection reports and status updates
5. Provide excellent customer service during interactions
6. Address member enquiries regarding loan status and repayment schedules
7. Contact clients to remind them of upcoming or overdue payments
8. Address client concerns and escalate complex issues to senior staff
9. Maintain a friendly and professional demeanor at all times
10. Keep records of client interactions and feedback
11. Meet monthly/weekly/daily recovery targets

 Requirements:

1. Malawi School Certificate of Education (MSCE) with Credits in Maths and English
2. Certificate or Diploma in Business Administration, Marketing, Accounting or any related field.
3. 20-30 years old
4. Experience working in a finance setting will be an added advantage
5. Excellent communication, negotiation, and customer service skills.
6. Proficiency in Microsoft Office and smartphones
7. High level of integrity and attention to detail.

 How to Apply:

Applications from interested candidates, together with detailed curriculum vitae with names and contact details of three traceable referees and a copy of National ID should be sent to hr@liwiromalawi.com or WhatsApp +265987 015 370

Application Deadline

30 November 2025. Please note that we hire on a rolling basis, which means that applications are reviewed and processed continuously until the positions are filled.

 Deadline: 30th November, 2025