Job description
VACANCY ANNOUNCEMENT@ BESPAT HUMAN CAPITAL MANAGEMENT
POSITION: PARTNER HELP DESK AND COMPLIANCE OFFICER
Location: Lilongwe, Malawi
Bespat Human Capital Management is a Human Resource Recruitment and Management provider established to deliver leading-edge people management solutions and consulting services to businesses, organisations, and government institutions.
On behalf of our client, we are seeking an experienced and suitably qualified Partner Help Desk and Compliance Officer to join their team.
Job Purpose
The Partner Help Desk and Compliance Officer will be responsible for supporting partners and vendors in the timely and accurate processing of invoices while ensuring compliance with internal procedures and statutory requirements.
The role will coordinate invoice validation, approval, documentation, and payment processes, provide guidance to partners on invoice submission requirements, monitor invoice processing through the ERP system, and ensure accurate tax treatment and supporting documentation.
Key Responsibilities
- Educate partners on internal invoice processing guidelines and timely invoice submission.
- Coordinate with the Tax Team to ensure correct WHT and VAT tagging in the ERP system when accounting for invoices.
- Ensure invoices are submitted and uploaded into the ERP system with complete supporting documentation, including EIS where applicable.
- Book vendor invoices and rush invoices in the ERP system.
- Monitor invoice validation and approval processes to ensure timely payment in line with due dates.
- Create GRNs for service invoices and coordinate with the WTH Team for signed GRN copies.
- Maintain an invoice tracking checklist for ERP attachments.
- Escalate pending invoice approvals to the immediate supervisor and follow up to ensure timely approval.
- Ensure compliance with company policies, procedures, and statutory requirements.
- Generate payment vouchers for MRA and MACRA in a timely manner.
Educational Qualifications
- Bachelor's degree in Finance, Economics, Accounting, Business Administration, or any other relevant field.
- Professional qualifications in accounting, finance, compliance, or a related field will be an added advantage.
Relevant Experience and Skills
Applicants should have:
- A minimum of 3 years' relevant experience in banking, finance, compliance, accounts payable, procurement, or a related environment.
- Experience in invoice processing, vendor management, reconciliation, and ERP-based financial processes.
- Strong knowledge of tax compliance, VAT, WHT, and related statutory requirements.
- Proven experience engaging with senior management, business partners, vendors, and regulatory authorities.
- A solid understanding of data analysis, financial reconciliation, and reporting processes.
- Proficiency in Microsoft Office applications, particularly Excel, Access, and Word.
- Experience working in a telecommunications environment will be an added advantage.
- Good understanding of ERP systems and financial management processes.
- Project management skills.
- Knowledge of SQL or Oracle will be desirable.
Personal Attributes and Competencies
The successful candidate should demonstrate:
- Strong analytical and data interpretation skills.
- Excellent communication, organisational, and interpersonal skills.
- Ability to communicate effectively across all levels of management.
- Ability to work under pressure and meet tight deadlines.
- Strong reporting, documentation, and data management capabilities.
- Good project and programme management skills.
- Ability to collaborate effectively across teams and organisational levels.
- Strong problem-solving and decision-making skills.
- High levels of integrity, confidentiality, and professionalism.
- Strong attention to detail and accuracy.
- A proactive approach to identifying and resolving invoice and compliance-related issues.
- Ability to manage multiple priorities while maintaining high-quality standards.
How to Apply
Interested candidates who meet the above requirements should submit the following:
1. Detailed application letter
2. Updated CV
3. Copies of relevant academic and professional qualifications
Applications should be sent to:
recruitment@bespat.com
Closing Date: 26th September 2026
Only shortlisted candidates will be contacted.