VACANCY ANNOUNCEMENT – MMK HOTELS
POSITION 1: RECEPTIONIST (3 POSITIONS)
Company Name: MMK Hotels
Locations:
- 1 position – Mchinji
- 2 positions – Lilongwe
Department: Front Office Department
Reports to: Front Office Supervisor
Key Responsibilities:
- Welcome guests professionally and ensure efficient check-in/check-out.
- Process room reservations via telephone, email, online platforms, and walk-ins.
- Handle guest enquiries, requests, complaints, and feedback promptly.
- Process payments, prepare invoices/receipts, and reconcile daily transactions.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and Security departments.
- Maintain cleanliness and organisation of the reception area.
- Prepare daily operational reports and perform other duties as assigned.
Qualifications, Experience, and Competences:
- Minimum of a Certificate in Hospitality Management, Tourism, Business Administration, Front Office Operations, or related field.
- At least one (1) year of relevant work experience in a hotel, lodge, or hospitality establishment.
- Excellent customer service, communication, and interpersonal skills.
- Computer literate with basic office applications.
- Ability to maintain confidentiality and professionalism.
- Knowledge of hotel reservation/PMS systems is an added advantage.
- Well-groomed, detail-oriented, able to work under pressure, and willing to work shifts.
How to Apply:
Submit an electronic one-page cover letter (with expected gross monthly salary) and a detailed CV (not more than 3 pages) via email.
Email: hr@mafumuhotels.com
Subject Line Format: Name of Applicant/Receptionist
Closing Date: 26 July 2026
Note: Only shortlisted candidates will be contacted.