Administrator, Operations, People & Culture

VACANCY ANNOUNCEMENT@ STANDARD BANK MALAWI

POSITION: ADMINISTRATOR, OPERATIONS, PEOPLE & CULTURE 

Location: Lilongwe

Job Description

To deliver efficient and compliant People & Culture operational services within the country by managing core processes, employee queries, and data integrity, while partnering with stakeholders to enhance employee experience. The role is responsible for driving continuous improvement through process optimisation, automation, and the effective implementation of P&C initiatives, ensuring high-quality service delivery and alignment with organisational and regulatory requirements.

Qualifications

Qualifications and Experience Required

Bachelor’s degree in Human Resources, Business Administration, Accounting or related field

Sound knowledge of People & Culture principles, policies, and practices

Strong communication and interpersonal skills, with ability to collaborate across diverse teams

Problem-solving mindset with practical decision-making ability

Ability to think strategically while managing operational HR tasks

High attention to detail with strong organisational and prioritisation skills

Essential Functions

Provide expert advice on P&C policies, procedures, and best practices, ensuring full regulatory compliance.

Partner with P&C Business Partners and Centres of Excellence to deliver aligned, effective, and compliant people solutions.

Administer employee benefits and support the preparation and issuance of employment offers.

Drive employee engagement by advising managers, addressing concerns, and resolving workplace issues and complaints.

Manage onboarding, offboarding, and mobility processes, including documentation and coordination with relocation and immigration service providers.

Handle employee queries related to payroll, benefits, and self-service systems, ensuring timely and effective resolution.

Maintain data integrity, perform compliance checks, manage operational risks, and monitor case workflows in line with SLAs.

Lead continuous improvement initiatives by analysing data, implementing P&C projects, and identifying automation opportunities across processes.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Documenting Facts

Empowering Individuals

Interpreting Data

Managing Tasks

Meeting Timescales

Upholding Standards

Technical Competencies:

Business Acumen (P&C)

Business Administration Skills

Compensation and Benefits

Data Management (Administration)

Employment Contracts

Payroll Administration

People & Culture Systems

Records and Archive Management

Stakeholder Management

Written Communication

APPLY NOW 

https://www.standardbank.com/sbg/standard-bank-group/careers/apply/jobs/view-all-jobs/job-detail?jobID=744000130200610