Data And Reporting Analyst

Company Name: Telekom Networks Malawi (TNM) Plc

Position: Data and Reporting Analyst

Job Description:

Reporting to the Call Centre Operations Manager, the Data and Reporting Analyst will be responsible for collecting, analyzing, interpreting, and reporting operational data to support decision-making, workforce planning, customer experience improvements, and overall call centre performance.

Qualifications

• Bachelor's Degree or Diploma in Business Information Technology, Statistics, Data Analytics, or related field.
• Proficiency in Microsoft Excel, Power BI, or similar reporting tools.
• Strong analytical and reporting skills.
• Good communication and presentation skills.

How to Apply

Send your application letter and CV to:

vacancies@tnm.co.mw

Closing Date

15 June 2026